Privacy Policy

1. Introduction

Synapse Discovery ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, API services, desktop applications, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email address, password)
• Subscribe to a paid plan (billing information, payment method details processed by our payment processor)
• Contact us for support or inquiries (name, email, message content)
• Participate in surveys or promotions

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: API calls, endpoints accessed, request timestamps, response times, error logs
• Log Data: IP address, access times, pages viewed, referring URLs
• Cookies and Similar Technologies: Session cookies for authentication, preference cookies

2.3 Information We Do Not Collect

We do not collect, store, or have access to: your trading activity, portfolio holdings, investment decisions, brokerage account information, or any financial transactions you conduct using data obtained from our Services. The financial data we provide is publicly available information; we do not track how you use this data.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our Services
• Account Management: To create and manage your account, process transactions
• Communication: To send service updates, security alerts, and support messages
• Analytics: To understand usage patterns and improve our Services
• Security: To detect, prevent, and address fraud, abuse, and technical issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Rate Limiting: To enforce API usage limits associated with your subscription tier

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Services (payment processors, hosting providers, email services) under strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation
• Protection of Rights: To protect the rights, property, or safety of Synapse Discovery, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With Your Consent: When you have given explicit consent to share specific information

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Secure password hashing using bcrypt
• Regular security audits and vulnerability assessments
• Access controls and authentication for internal systems
• Monitoring for suspicious activity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your API keys and account credentials.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. Upon account deletion, we will delete or anonymize your personal information within 90 days, except where retention is required by law (e.g., billing records for tax purposes, which may be retained for up to 7 years). API usage logs are retained for 12 months for security and analytics purposes.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@synapsediscovery.io. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Services

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of our Services.

9. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in a jurisdiction with different data protection laws than your own. By using our Services, you consent to such transfer.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To submit a CCPA request, contact privacy@synapsediscovery.io.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: